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Wood Land Toy Crafts

Terms Of Purchase

These Terms of Purchase (“Terms of Purchase”) of Wood Land Toy Crafts govern your purchases of products and services available through woodlandtoycrafts.com (the “Company Sites” or the “Sites”). The Company Sites are operated by Elevtech Limited (the “Company”). Your use of the Company Sites and these terms are also governed by the Terms of Use and Privacy Notice, which are incorporated herein by reference.

PLEASE CAREFULLY READ THESE TERMS OF PURCHASE, ALONG WITH THE TERMS OF USE, PRIVACY NOTICE AND OTHER POLICIES OR AGREEMENTS REFERENCED IN THESE TERMS OF PURCHASE, BEFORE PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE COMPANY SITES. BY PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE COMPANY SITES, YOU AGREE TO THESE TERMS OF PURCHASE, INCLUDING WITHOUT LIMITATION, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN THE DISPUTE RESOLUTION SECTION BELOW.

General

These Terms of Purchase have been executed and delivered by you and constitute a valid and binding agreement between you and the Company, enforceable against you in accordance with their terms. You represent that you are (1) at least 18 years of age, (2) of legal age to form a binding contract, and (3) not a person barred from receiving services under any applicable laws, rules or regulations.

You shall purchase and use the products and services available through the Company Sites, in strict compliance with these Terms of Purchase and all applicable laws, rules and regulations (collectively, “Laws”). You are responsible to comply with all applicable laws with respect to your purchase, including all applicable laws in the jurisdiction to which any products are shipped. All calls, emails and other communications between you and the Company may be recorded.

Privacy Notice

A copy of the Privacy Notice that applies to the collection, use, disclosure and other processing of personal information by the Company is located at woodlandtoycrafts.com. You consent to any personal information we may obtain about you (either via the Company Sites, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Notice. The Company may update its Privacy Notice from time to time, in its sole discretion. Any changes to our Privacy Notice will be posted at woodlandtoycrafts.com. Your continued use of the Sites after any changes to the Privacy Notice means you accept the changes.

Purchases

Order Processing

The Company may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances the Company deems appropriate in its sole discretion. The Company also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. The Company will either not charge you or refund the charges for orders that we do not process or cancel. Without limiting the foregoing, the Company reserves the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law).

Product and Service Descriptions

The Company attempts to provide accurate descriptions of products and services on the Company Sites. The Company does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a product or service offered on the Company Sites is not as described, your sole remedy is to return the item, as specified in these Terms of Purchase.

The Company Sites may offer a quick view type feature for various products. This feature allows you to view price information about the product and add the product to your cart without opening the product page. The quick view feature and this “add to cart” feature are offered for your convenience only. The product page is where you will find more detailed information about a product, its source, features and pricing.

Pricing Information

The Company strives to provide accurate pricing information regarding the products and services available on the Company Sites. We cannot, however, insure against pricing errors. The Company reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, the Company will notify you by email. In addition, the Company reserves the right, at its sole discretion, to correct any error in the stated full retail price.

Product and Service Availability

The Company Sites may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order. Estimated delivery date to your destination address of an item will be around 30 days or less after your successful payment, it is subject to change based on shortage of an item, bad weather, transit time of your carrier, destination address etc. Unfortunately, the Company cannot guarantee that an item listed as “in stock” will actually ship right away, as inventory can change significantly from day-to-day. In rare cases, a product or service offering may be in stock when a customer places the order, and sold out by the time the Company attempts to process the order. Should this happen, the Company will notify you by email. Service offerings that are out-of-stock generally are no longer available. If Company determines that a product or service you wish to purchase is no longer available, the item will be cancelled from your order. The Company will notify you by email and delete the item from the Company Sites.

Specific Additional Disclaimers and Obligations

In addition to the general disclaimers in the Terms of Use for products and services purchased through the Site, products and services purchased on the Site: (a) may not include any manufacturer warranties, even if a certain product or service is available elsewhere with one; (b) may not include any service or support options; (c) may not have product manuals, instructions or safety warnings in your native language or in some destination country languages; (d) may not be designed in accordance with your jurisdiction’s standards, specifications, and labeling requirements; and (e) may not conform to your jurisdiction’s voltage and other electrical standards (which may require the use of an adapter or converter). It is your responsibility to, and you hereby agree to, research the product to ensure it meets your needs and that it can be lawfully imported into your jurisdiction.

Taxes

You are responsible for any taxes, customs duties and fees levied by the jurisdiction to which the products are shipped, including but not limited to any sales or use tax, value added taxes or tariffs.

Dispute Resolution Policy

1. Purpose

This Dispute Resolution Policy aims to provide a fair, transparent, and efficient process for resolving disputes that may arise between Elevtech Limited and its clients, customers, employees, suppliers, or any other stakeholders.

2. Scope

This policy applies to all disputes, complaints, or grievances that may arise in the course of business operations, including but not limited to contractual disagreements, service issues, employment matters, and other conflicts.

3. Principles

  • Fairness: All parties involved in a dispute will be treated fairly and equitably.
  • Transparency: The dispute resolution process will be clear and transparent to all parties.
  • Timeliness: Disputes will be addressed and resolved in a timely manner.
  • Confidentiality: Information related to disputes will be kept confidential to the extent possible.
  • Impartiality: The resolution process will be impartial and free from bias.

4. Procedures

4.1 Informal Resolution

  1. Initial Discussion: Parties involved in a dispute are encouraged to discuss the matter directly and seek a mutually acceptable resolution.
  2. Mediation: If initial discussions are unsuccessful, the parties may agree to engage a neutral third-party mediator to facilitate a resolution.

4.2 Formal Resolution

If informal resolution is not achieved, the following formal procedures will be followed:

  1. Submission of Complaint:

    • The complainant must submit a written complaint to support@woodlandtoycrafts.com detailing the nature of the dispute, relevant facts, and desired outcome.
    • The complaint must be submitted within 30 days from the date of the incident.

  2. Acknowledgment:

    • Upon receipt of the complaint, Support will acknowledge receipt within 5 business days.

  3. Investigation:

    • An investigation will be conducted to gather facts and relevant information. This may include interviews with involved parties, review of documents, and other necessary steps.
    • The investigation will be completed within 30 days.

  4. Decision:

    • Based on the investigation, a decision will be made and communicated in writing to the complainant and other relevant parties.
    • The decision will include findings, conclusions, and any actions to be taken.

4.3 Appeal Process

  1. Submission of Appeal:

    • If the complainant is dissatisfied with the decision, they may submit a written appeal to support@woodlandtoycrafts.com within 15 days of receiving the decision.

  2. Review of Appeal:

    • The appeal will be reviewed by an independent panel or higher authority not previously involved in the dispute.
    • A final decision on the appeal will be made and communicated in writing within 30 days.

5. Alternative Dispute Resolution (ADR)

In cases where internal resolution is not possible, parties may agree to seek resolution through Alternative Dispute Resolution methods such as arbitration or mediation facilitated by an external organization.

6. Record Keeping

All records related to disputes, including complaints, investigations, and resolutions, will be maintained by Elevtech Limited for a period of 1 years.

7. Policy Review

This policy will be reviewed annually and updated as necessary to ensure its effectiveness and alignment with best practices.

8. Contact Information

For any questions or further information regarding this policy, please contact: support@woodlandtoycrafts.com +442038071386